Refund Policy

1. General Policy

At Bite House Co, we take pride in the quality of our food. If you are not completely satisfied with your order, we want to make it right. Because our products are perishable, we have specific guidelines regarding refunds and replacements.

2. Order Errors & Quality Issues

If you receive food that is different from your receipt, we sincerely apologize. Please call us immediately. You may come to the store to pick up the correct food item, or we will arrange for a replacement delivery.

If the food you received is incorrect or has quality issues, we require you to return the original item so we can investigate the problem.

3. Delivery Delays

While we strive for prompt delivery, factors such as weather, traffic, and order volume can cause delays. We do not offer refunds for delayed deliveries unless the delay is extraordinary and the food quality has significantly degraded as a result. Please contact the store to discuss your specific situation.

4. Cancellations

We cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared. Orders cancelled before preparation has begun may be eligible for a full refund.

5. Refund Processing

Approved refunds will be processed back to the original method of payment (via Stripe). Please allow 3-5 business days for the funds to appear in your account, depending on your bank's processing times.

6. Contact Us

If you have an issue with your order, please contact the store immediately at (555) 123-4567 so we can resolve the problem quickly.